Privacy Policy
Privacy Policy
Last Updated: February 27, 2026
1. Introduction
Rivela Solutions ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
-> Contact Information: We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, or request our services.
-> Communications Data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
-> Usage and Device Information: We use cookies, pixels, and analytics tools to collect information about how you use our website, including IP addresses and interaction data.
->Appointment and Service Data: We collect details associated with your flooring service history and scheduled appointments.
3. How We Use Your Information
We use your information to:
-> Provide requested flooring services and customer support.
-> Send appointment confirmations and reminders via SMS and email.
-> Send marketing communications that you have explicitly consented to receive.
-> Maintain strict compliance records related to A2P 10DLC consent and opt-outs.
4. Cookies and Tracking Technologies
We use cookies to personalize your experience and understand website usage. You can control cookies through your browser settings, though some features may be affected.
5. How We Share Your Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell your personal information. Strictly for A2P 10DLC compliance, we adhere to the following non-sharing standards:
-> Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
-> Excluded Data: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
-> Service Providers: Information sharing to subcontractors in support services, such as customer service, is permitted. These providers may only use information to perform services on our behalf.
->Legal and Safety: We may disclose information if required by law or to protect the safety and security of our users and business.
6. Your Choices
-> SMS Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
->Help Instructions: For additional support, you may reply HELP to any text message or contact us directly.
->Email Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in the email.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive for absolute security, no method of transmission over the internet is 100% secure.
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children. Additionally, by opting into our SMS services, you represent that you are at least 18 years of age.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in carrier requirements or business practices. The updated version will be posted with a new "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy,
contact: Rivela Solutions
Address: 7901 4TH ST N STE 300, St. Petersburg Florida 33702
Phone: (561) 543-5926
Email: [email protected]